Refund policy

 

We Have a 21-Day Return Policy

We understand that shopping online can be difficult. We have lots of information, dimensions, sizing, pictures and detailed features on each product, to help you finalise your decision.

However, if you do happen to change your mind, we provide a 21-day return policy.

For our 21-day return policy, you must agree that:

1. The item must be unused, not assembled and in the same condition you received it, inside the original packaging
2. Agree that initial freight costs and credit card fees are not refundable
3. All money back guarantees are subject to a 15% restocking fee of the sale price to cover the labour costs of picking/repacking the order and returning it to the shelf.

If all conditions are fully met, contact us within 21 days of your equipment delivery to arrange the return and refund.

Returning the product to our Auckland or Christchurch warehouse will be the customer’s responsibility, please contact us for return address details. 

Damaged or Faulty Goods

If you have discovered that the equipment purchased is damaged, faulty or possesses a major problem upon receiving your item, you have the right to ask for a refund, exchange or repair.

Please see your product's Warranty Terms and Conditions in relation to warranty claims. Any refunds will be paid to the customer's card or account that was used when purchasing the item.

Please send any warranty claims to hello@forestandfrolic.co.nz with accompanying pictures and a description of the fault/damage.